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Refund and Returns Policy – Shesall Store

Effective Date: May 18, 2026

At Shesall, your satisfaction is our priority. If you are not completely happy with your purchase, we are here to help.

1. Returns

We accept returns under the following conditions:

  • The return request is made within 7 days of receiving your order
  • The item is unused, unworn, and in its original condition
  • The item is in its original packaging with all tags attached
  • You have proof of purchase (order confirmation or receipt)

Non-Returnable Items:

  • Items that have been used or damaged after delivery
  • Sale or discounted items
  • Custom or personalized orders
  • Earrings and intimate jewelry (for hygiene reasons)

2. How to Request a Return

To start a return, please contact us within 7 days of receiving your order:

📧 Email: shesallofficial@gmail.com WhatsApp / Phone: (212 777 991 666)

Please include:

  • Your full name
  • Order number
  • Reason for return
  • Photos of the item (if damaged or defective)

Our team will get back to you within 1–2 business days with return instructions.

3. Refunds

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

  • ✅ Approved refunds will be processed within 5–7 business days
  • Refunds will be issued via the original payment method or as store credit
  • Shipping costs are non-refundable unless the item was defective or incorrect

4. Exchanges

We offer exchanges if:

  • You received a wrong item
  • The item arrived damaged or defective

We do not offer exchanges for change of mind or sizing issues unless stated otherwise.

5. Damaged or Defective Items

If your order arrives damaged or defective, please contact us within 48 hours of delivery with:

  • A description of the issue
  • Clear photos of the damaged item and packaging

We will offer a full refund, exchange, or store credit depending on the situation.

6. Shipping Returns

  • Customers are responsible for return shipping costs unless the item is defective or incorrect
  • We recommend using a trackable shipping method — we are not responsible for lost return packages

7. Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again
  2. Contact your credit card company or payment provider
  3. If you still have an issue, contact us at support@shesall.com

8. Contact Us

For any questions about returns or refunds, reach out to us:

📧 Email: shesallofficial@gmail.com 📍 Location: Morocco WhatsApp / Phone: (212 777 991 666)

We reserve the right to update this policy at any time. Changes will be reflected on this page.